Pathetic! overall lack of customer service

Stay away from this terrible company that has no customer service at all. I took out a life policy and tried to have the annual escalation removed prior to the 1st anniversary date in September 2024. Up until now this has not been resolved by customer care. I was asked to send a letter which I did to no avail. The policy escalated and when I call to query I keep being told they will contact me and no one does. Eventually got a call from a broker Quinton at the pmb branch in longmarket Street and I explained my query to him. Said he will check and get back to me, not once did he contact me. I kept calling and he kept saying he's waiting for feedback. Around the 4th time I called him he said he cannot assist I must call customer care without explaining anything to me. When I asked to speak to the manager he refused. I insisisted until he eventually put me through to another person who provided me the manger contact details. After contacting the manager of the branch, Buyi, she promised to get the broker to apologize for the lack of service and to make sure my query gets resolved. After 3 weeks of me having to contact her for updates nothing has been resolved. She kept giving me excuses and that she was too busy. Imagine that, the manager of a branch of a huge company like Old Mutual. When I eventually got fed up and made it known to her my dissatisfaction at the lack of service she blocked my number and sadi contact customer care. No wonder the staff of that branch have the same attitude, it filters down from management. If I was purchasing a policy I'm sure they would have rolled out the red carpet, but due to the fact it was a query no one seemed bothered to assist as it was of no benefit to them. To Old Mutual, are these the type of individuals you hire to represent your company?? Is there no such thing as client services??? I am so ****ed off I am going to cancel the policy and move to a different insurer where I am made to feel like a client and not a burden. Will never advise anyone to deal with Old Mutual!!!