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sean B
1 reviews | Active since Mar 2013
24 Mar 2025, 15:48
PATHETIC OLD MUTUAL PATHETIC
.... unbelievable - 5 or 6 calls to old mutual within the past hour try to update my will - calls keep getting directed from one person to the other only to be cut off at the end - what a disgusting way to treat an age-old client - you are a disgrace to your industry old mutual a terrible disgrace - you should be very ashamed and embarrassed at your lack of costumer care - what are all those people doing there and getting paid for absolutely pathetic -10 stars if i could - you should all be fired and would be if there was anybody at old mutual who had any idea at what is going on - down old mutual down
Helpful (0)
Replies (11)0
Replies (11)Old Mutual's replyOfficial
24 Mar 2025, 15:55Good day Sean,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply24 Mar 2025, 15:55
Official
Good day Sean,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
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sean B's updateReviewer Update
24 Mar 2025, 16:10.....apologies don't mean a thing to me right now and you won't contact me either - you are and remain a DISGRACE to your industry - still can't believe how many people i was put through who are totally *********** at their jobs - who is paying them and for what - incredible and shocking
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sean B's update24 Mar 2025, 16:10
Reviewer Update
.....apologies don't mean a thing to me right now and you won't contact me either - you are and remain a DISGRACE to your industry - still can't believe how many people i was put through who are totally *********** at their jobs - who is paying them and for what - incredible and shocking
Old Mutual's replyOfficial
24 Mar 2025, 16:17Good day, Sean.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Mar 2025, 16:17
Official
Good day, Sean.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
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sean B's updateReviewer Update
24 Mar 2025, 16:21... time will tell - hours i spent today and received 0% help 0% - i won't hold my breath
sincerely
SW BIRD
sincerely
SW BIRD
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sean B's update24 Mar 2025, 16:21
Reviewer Update
... time will tell - hours i spent today and received 0% help 0% - i won't hold my breath
sincerely
SW BIRD
sincerely
SW BIRD
Old Mutual's replyOfficial
24 Mar 2025, 16:34Good day Sean,
We sincerely apologies for your experience and can assure you that our team has been aware of this matter and will be in touch to assist you. We appreciate your continued patience.
Regards
Old Mutual Complaints Management
We sincerely apologies for your experience and can assure you that our team has been aware of this matter and will be in touch to assist you. We appreciate your continued patience.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Mar 2025, 16:34
Official
Good day Sean,
We sincerely apologies for your experience and can assure you that our team has been aware of this matter and will be in touch to assist you. We appreciate your continued patience.
Regards
Old Mutual Complaints Management
We sincerely apologies for your experience and can assure you that our team has been aware of this matter and will be in touch to assist you. We appreciate your continued patience.
Regards
Old Mutual Complaints Management
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sean B's updateReviewer Update
24 Mar 2025, 16:57... ok thank you - one out of them many i spoke to today was a fellow named Theo 0 out of 10
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sean B's update24 Mar 2025, 16:57
Reviewer Update
... ok thank you - one out of them many i spoke to today was a fellow named Theo 0 out of 10
Old Mutual's replyOfficial
24 Mar 2025, 17:07We are very sorry to hear this. We can assure you that we are following up regarding this.
Old Mutual's reply24 Mar 2025, 17:07
Official
We are very sorry to hear this. We can assure you that we are following up regarding this.
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sean B's updateReviewer Update
24 Mar 2025, 17:11.. thank you - but i will remain skeptical for the time being
regards
sean
regards
sean
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sean B's update24 Mar 2025, 17:11
Reviewer Update
.. thank you - but i will remain skeptical for the time being
regards
sean
regards
sean
Old Mutual's replyOfficial
24 Mar 2025, 17:17We fully understand your frustration, Sean. We are following up regarding this matter.
Old Mutual's reply24 Mar 2025, 17:17
Official
We fully understand your frustration, Sean. We are following up regarding this matter.
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sean B's updateReviewer Update
24 Mar 2025, 17:51... thank you -
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sean B's update24 Mar 2025, 17:51
Reviewer Update
... thank you -
Old Mutual's replyOfficial
24 Mar 2025, 17:58You are very welcome.
Old Mutual's reply24 Mar 2025, 17:58
Official
You are very welcome.
