PATHETIC NON SERVICE FROM THIS USELESS GROUP CALLED OLD MUTUAL.

Date 17/08/2021- Called the so called call centre number that have useless staff that rudely tell you to email gs enquiries AFTER HOLDING ON FOR OVER 30 MIN ,So I emailed to gs asking for a breakdown of my educational plan,ie interest for 8yrs.Date 23/08/2021-Email to gs again as no response or feedback. Called in and HELD ON FOR ANOTHER 30 MINS AND was told no email received for the 17/08/2021. 24/08/2021-I emailed to ***. 26/08/2021-Got a response from Berenice-Cassidy- who said a breakdown will be sent in +- 10 days. Today 22/09/2021- almost a month later and No breakdown.Im told to email *** and the response received says i must give my id,policy number-that is already on the mail in the heading!!!!! TO add TO insult-I must now wait another 20 days or IF i referred it to them-10 days. *** is wrong with you. If a customer has to go through this to get feedback, You have lost the plot and now lost me. Pathetic NON SERVICE FROM A PATHETIC PLACE.APPPALED AT THE MANNER IN WHICH I HAVE BEEN TREATED.PLEASE DONT IRATE ME WITH YOUR ROBOT ANSWERING EMAILS HERE.FIX YOUR COMPANY AND THE IDIOTS WORKING FOR YOU.... I WANT MY BREAKDOWN AND WILL GO TO THE MEDIA AS I HAVE HAD NO INTEREST IN 8 YRS AND HENCE THE REASON I GOT TO JUMP THROUGH FIRE TO GET ANSWERS...