Pathetic non existent service

<p>I went to the Lakeside mall branch on 02 August 2016 to apply for a loan tge lady who "assisted" me was tebogo.The basis of me opting for this service was that by Friday I would receive the funds(if approved of course) the lady informed me that it would be done Thursday latest,I made it quite clear that I needed confirmation by Thursday or I would make alternative arrangements, this after I was called back to the branch twice!!!!!.Now it's Friday and still nothing I have repeatedly called her but she is always on lunch or way from her desk, then after calling the call centre ***more than once the lady from sales said give it 2 hours and it will be sorted 3 hours has now elapsed and still nothing (somone was going to call me apparently) now I'm in serious need of said funds with no time to make alternative arrangements and will probably have to sleep in my car.This is unacceptable. I will be reporting this to the ombudsman.Old mutuals customer services are truly deplorable</p>