Pathetic *********** Staff

I'm a Widow,my husband passed on last year April 2021. I went to Old Mutual in polokwane Landros street to claim My husband's annuity as I'm the sole beneficiary I submitted all documents requested and was told that everything will be sorted in 14 days. A month passed by and I received no call or any contact from Old mutual staff Rachel and Moshibudi. I then took a taxi from the village which takes an hour to town to enquire,Rachel and Mosibudi told me my paperwork was incomplete u needed my late husband's tax number,I then walked to SARS to get it however its no longer on their system as he is late. I went back home to check on his old payslips and found it. I was so passed off and tired I took a taxi a week later to another branch in Polokwane and was assited by Thato who started the whole process all over again in July she told me everything is fine and has submitted to their head office. I waited another 2 months and no one made contact again.its now 2022 I went back to the branch and was told Thato is off for a week and only she can assist. I went back home and came back a week later only to be told by thato that she submitted the papers to the wrong department She said she will re submit we are now in February 2022 and nothing has happened. I am gatvol with your pathetic service I will put this on all socials and Tag all relevant stake holders to make sure people never use your company again. I'm beyond dissapointed at how *********** all your staff is at both branches. I am a Widow travelling with money I do not have. Fix this ****en mess today I won't wait any day longer