RC
Riaan C
1 reviews | Active since May 2026
27 May 2026, 15:27
Pathetic ******
I’ve placed a claim in with them almost 3 months ago. After numerous attempts with the pathetic broker Willie Barnard I was informed that they requested doctor reports from back in 2020. Ok fine but the heart attack was in the USA and I don’t have any info about that hospital etc, then the funny part is that I never submitted a claim back then but now when I submit a claim for whatever reason they have a lot of story’s. So maybe to make it easier pay back all my money that I’ve paid on that pathetic policy and take your bull**** policy and stuck it. But I guess that’s also going to be a problem cause old mutual is just a bunch of ****** and ***** money from poor people. I can tell you this they won’t ***** any more money from me cause that policy can lapse for what I care.
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
27 May 2026, 15:54Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply27 May 2026, 15:54
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
RC
Riaan C's updateReviewer Update
27 May 2026, 16:07I don’t care about your investigation or whatever **** you wane feed me. Go check on my policy how much money old mutual stole from me and pay my money back and then after that get lost. As far as I go I will tell everyone how *****ed old mutual is and Willie Barnard is a broker that only sell you **** and after that he toss you to the side
RC
Riaan C's update27 May 2026, 16:07
Reviewer Update
I don’t care about your investigation or whatever **** you wane feed me. Go check on my policy how much money old mutual stole from me and pay my money back and then after that get lost. As far as I go I will tell everyone how *****ed old mutual is and Willie Barnard is a broker that only sell you **** and after that he toss you to the side
Old Mutual's replyOfficial
27 May 2026, 17:31We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply27 May 2026, 17:31
Official
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
RC
Riaan C's updateReviewer Update
27 May 2026, 18:00The only answer I want to hear is money flowing in my bank account from old mutual. I’m done with your guys excuses and until this matter isn’t resolved I am not paying a dime more on this policy that doesn’t work for me
RC
Riaan C's update27 May 2026, 18:00
Reviewer Update
The only answer I want to hear is money flowing in my bank account from old mutual. I’m done with your guys excuses and until this matter isn’t resolved I am not paying a dime more on this policy that doesn’t work for me
Old Mutual's replyOfficial
27 May 2026, 18:19Hi there Riaan, we note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply27 May 2026, 18:19
Official
Hi there Riaan, we note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management