Pathetic Customer Services

It is absolutely impossible to get hold of anyone at Old Mutual via published (website) Contact Email, for a disinvestment which is ongoing for the 3rd month. Service is absolutely appalling with occasional responses but no action. Claims are made about emails sent to me which I have not received, and I would have expected a phone call by now. They seem to be quick to collect money but dreadful in dealing with payouts and I will advise everyone not to go to Old Mutual if I compare the quick service I have received from four competitors I have requested changes and payouts from policies at the same time.