Pathetic Customer Services

A few months ago I purchased a 2-in-1 savings plan from Old Mutual. I have yet to receive any paperwork , let alone a policy number, yet funds are being debited from my account every month like clockwork. I have emailed the Complaints Team, but have yet to receive any feedback. I would understand if I were waiting for a month for my paperwork confirming I am a policy holder with Old Mutual, but I have been waiting for quite a few months for said paperwork, but to no avail. If I do not receive the paperwork stating I am a policy holder with themselves, I will be terminating my contract with them, and want a full refund for all of the months I have paid, including compensation for bank charges. I am a single mum, and this savings policy is for my baby. I'd rather invest my hard earned money with a company that treats it's customers with respect and regard. Furthermore, should no feedback be given as to what's going on with the policy, I will be lodging a formal complaint with the Ombudsman.