Pathetic Customer Service & Ridiculous excuses from Advisor

i have two policy with my old mutual i signed up with my agent Meera in 2014 how ever a few years ago she had moved over to another company every time i call old mutual i get no were they make you wait on the line for like 10 - 15 min at a time , i called a few months ago to find out whos my advisor i was advised it was some C Doorasamy lady i sent her a few whats app messages , she ignored my messages completely , i then called old mutual on the 25-02-2026 i was advised again this is my advisor i said i am unhappy cause i texted (whats app) her and she ignored me the ...

The consultant then said she will call her & advise her to call me - C Doorasamy then advised the lady thats she doesn't correspond via whats app to clients which i feel is a load bull****

old mutual sends documents on whats app ...she is getting commission of my policies so what nonsense is it to say that you do not communicate via whats app im sure she could verify my number against my portfolio as well

C Doorasamy then calls me i tried to explain her that its nonsense that you dont communicate on whats app cause now days everything is done on whats app & if she felt that way then when i had 1st message her why didn't she call me

i then called the call center again & advised them i am UN happy with what happen etc they sent me form to fill to change the advisor ...

that form asks you which advisor etc & like a million questions

when my portfolio was be passed why wasnt i contacted & advised whos handling policies

its pathetic service from the advisor -& i want my advisor changed & and easier way to be changed

cause that women has no customer service at all - & i want her off my policies