Pathetic customer service Old Mutual

Old Mutual has the worst customer service I have ever experienced. After multiple e-mails (where responses are automated. often with false commitments to get back within 2--3 business days) as well as a plethora of phone calls where I am left holding on until I get so irritated that I slam the phone down after 30 min and in some cases more than an hour I am still left with an undsolved query which no-oone at Old Mutual seems to care about despite being a customer for 30 years.

Shame on you Old Mutual - your customers deserve better than this.