Pathetic customer service

Getting service from this company is **********. when phoning them you have to type the same ID in 3 times and then they will still ask for it once you get to speak to a person. I send emails to them that does not get answered, and when they finally reply they only give you half an answer without the proper paper work to complete. They keep on changing their own reference number with every email they send out, so when you phone them they cant find you. This is one company I would never leave my money with. Leavening my money with Allan Gray rather - at least when I phone them we can have a decedent conversation with each other.