PATHETIC CUSTOMER SERVICE!!!

On the 17th May, I tried calling customer care, but after holding on for 15 minutes, i dropped the call and tried email. I asked for the procedure if i wanted to withdraw money from my savings/investment plan. I received back an automated email with a reference number. The following day, I received an email asking how they can assist. I again sent through my question, but no reply. I kept on asking for a reply on email since every single time I called in, I was kept on hold forever with nobody answering. So on the 20th May, I tried Whatsapp. I filled in everything and as per their terms and conditions, it would take 7 days. On the 29th May I received a sms asking how much I wanted to withdraw, this being after I already stated on the whatsapp form. I then tried calling the number on the sms, but to no avail. On Monday I again tried calling in, but after being on hold for another 20 minutes, i dropped the call still not having being assisted. I then sent through another email. I received another automated email with yet another reference number. Needless to say, it has now been a total of 20 days since my first email, still with no assistance.