Pathetic customer service

Old Mutual ignored the written instructions they received and paid out an incorrect lump sum amount to me, which led to a tax liability. Took 11 months and reporting them to the Financial Ombud for them to correct their mistake. They also then send incorrect IRP5 information to SARS and took an additional 7 months to correct that mistake. To this company you are just a number, pathetic customer service and no process in place to correct their mistakes.