Pathetic Customer Service!

When you want someone to contact you regarding a new product sign on, they are very quick to call you. But once you are a client, you can forget about service delivery from them! My financial advisor for my RA is Neil Bergsdt and I have been trying to contact him for over a week now, sending numerous emails and having phone calls go unanswered constantly! Absolutely pathetic service. Honestly want to move everything to a company that will actually care about service delivery and their current clients!