HN
Hazel N
1 reviews | Active since Oct 2016
12 Mar 2019, 14:42
Pathetic customer service.
Thomas Skosana from the Southgate and Alberton branch is the worst customer service rep I have ever dealt. He is full of lies, he is inefficient and on top he rude. My policy lapsed after 1 missed premium no one bothered to inform me. Then I try and revive it and the forms are sent to him in November to sent to me but he doesn't do that, he only sends them 2 months later and now i cannot revive my policy because of his inefficiencies. Pathetic.
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Old Mutual's replyOfficial
13 Mar 2019, 10:45Dear Hazel
Thank you for bringing this to our attention. I apologise for the poor service you have experienced when visiting one of our branches. I refer to my earlier email and assure you that this matter is being investigated and you will be contacted directly in this regard.
Regards
Carol Olckers
Complaints Management
Old Mutual
Thank you for bringing this to our attention. I apologise for the poor service you have experienced when visiting one of our branches. I refer to my earlier email and assure you that this matter is being investigated and you will be contacted directly in this regard.
Regards
Carol Olckers
Complaints Management
Old Mutual
Old Mutual's reply13 Mar 2019, 10:45
Official
Dear Hazel
Thank you for bringing this to our attention. I apologise for the poor service you have experienced when visiting one of our branches. I refer to my earlier email and assure you that this matter is being investigated and you will be contacted directly in this regard.
Regards
Carol Olckers
Complaints Management
Old Mutual
Thank you for bringing this to our attention. I apologise for the poor service you have experienced when visiting one of our branches. I refer to my earlier email and assure you that this matter is being investigated and you will be contacted directly in this regard.
Regards
Carol Olckers
Complaints Management
Old Mutual