LK
Lorette K
1 reviews | Active since Aug 2017
09 Nov 2018, 08:27
PATHETIC CUSTOMER SERVICE
My family submitted documents to claim on my mothers policy after she passed away. We were told this would take 10 to 14 days, and its now 17 days and all anybody tells me is that it has been finalised and completed but still no money. I cannot talk to anybody in authority, only a call center agent and i cannot get any actual answers.
QUICK TO TAKE OUR MONEY, BUT RELUCTANT TO PAY????
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
09 Nov 2018, 13:57Thank you for letting us know of the matter. We would like to assist you with the claim. Kindly reply to our email providing us with the policy number your enquiry relates to.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply09 Nov 2018, 13:57
Official
Thank you for letting us know of the matter. We would like to assist you with the claim. Kindly reply to our email providing us with the policy number your enquiry relates to.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
LK
Lorette K's updateReviewer Update
14 Nov 2018, 13:52Unbelievable ..................... kindly reply to our email ............. what email? And here we are again, still no payment. I phoned, they promised, they keep the money. Nice Old Mutual. And the scary thing is that I actually trust you with my own investments. Should I move that? Still no payment.
LK
Lorette K's update14 Nov 2018, 13:52
Reviewer Update
Unbelievable ..................... kindly reply to our email ............. what email? And here we are again, still no payment. I phoned, they promised, they keep the money. Nice Old Mutual. And the scary thing is that I actually trust you with my own investments. Should I move that? Still no payment.
Old Mutual's replyOfficial
21 Nov 2018, 10:48Thank you for chatting to me this morning and confirming the payment was received. I once again apologise for the poor service received.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply21 Nov 2018, 10:48
Official
Thank you for chatting to me this morning and confirming the payment was received. I once again apologise for the poor service received.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management