ML
Martina L
1 reviews | Active since Aug 2013
10 Feb 2025, 10:57
Pathetic customer service - 2 years of following up!
Pathetic is now even an appropriate word to describe Old Mutual's poor customer service.
I have a policy that matured in June 2023 and to date it has been a back and forth with old mutual to get the payout. I have followed all the complaint processes and will be writing to the Ombudsman
No words can fully express my frustration!
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
10 Feb 2025, 11:06Good day Martina,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Feb 2025, 11:06
Official
Good day Martina,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
12 Feb 2025, 14:46 Good day Martina
We have sent you an email, but we have not received a response. In order for this matter to be further investigated, please respond to the email we have sent so that we can look into this and assist in getting this resolved for you.
Kind regards
Old Mutual Complaints Management
We have sent you an email, but we have not received a response. In order for this matter to be further investigated, please respond to the email we have sent so that we can look into this and assist in getting this resolved for you.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply12 Feb 2025, 14:46
Official
Good day Martina
We have sent you an email, but we have not received a response. In order for this matter to be further investigated, please respond to the email we have sent so that we can look into this and assist in getting this resolved for you.
Kind regards
Old Mutual Complaints Management
We have sent you an email, but we have not received a response. In order for this matter to be further investigated, please respond to the email we have sent so that we can look into this and assist in getting this resolved for you.
Kind regards
Old Mutual Complaints Management