DR
Deidre R
1 reviews | Active since Nov 2020
15 Mar 2021, 13:31
Pathetic customer inquiry handling
Been trying to get through via Call Centre and via e-mail the past two weeks to wrap-up my late fathers estate...just getting passed around between departments. As I'm typing this on 15 Mar 2021 I've been on the phone from 12:06, it's now 13:28 and still nobody able to assist. Had to type in the ID number 5 times already, spoke to 4 "service representatives" who could not assist and now waiting for next person to answer...this is pathetic.
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Replies (2)DR
Deidre R's updateReviewer Update
15 Mar 2021, 13:57I eventually got disconnected at 13:52. Let's try again...cannot believe people invest in this company or trust them with their money if they cannot even sort out their Call Centre
DR
Deidre R's update15 Mar 2021, 13:57
Reviewer Update
I eventually got disconnected at 13:52. Let's try again...cannot believe people invest in this company or trust them with their money if they cannot even sort out their Call Centre
Old Mutual's replyOfficial
15 Mar 2021, 14:09Dear Deidre R
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
Old Mutual's reply15 Mar 2021, 14:09
Official
Dear Deidre R
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management