LT
Lizel T
1 reviews | Active since Oct 2010
02 Jun 2026, 09:45
PATHETIC COMPANY!
My mother is unemployed since December 2025 and Old Mutual still keep on debiting her account with a ridiculous amount that have been cancelled numerous times by email and telephonically. And guess what? You still have the nerve to debit again this month. When the debit order was stopped you so conveniently sent her an SMS about the failed debit order. You are blerrie useless and we demand a refund of these debit orders since January 2026. You are blerrie pathetic!!!!
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
02 Jun 2026, 10:06Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply02 Jun 2026, 10:06
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
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Lizel T's updateReviewer Update
02 Jun 2026, 10:18Ja well every time you say you will phone back and nothing happens!!!
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Lizel T's update02 Jun 2026, 10:18
Reviewer Update
Ja well every time you say you will phone back and nothing happens!!!
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Lizel T's updateReviewer Update
24 Jun 2026, 14:13It is now 12 days later, and still no response from Adam Steyn and Old Mutual Premium Management team on the outstanding queries?
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Lizel T's update24 Jun 2026, 14:13
Reviewer Update
It is now 12 days later, and still no response from Adam Steyn and Old Mutual Premium Management team on the outstanding queries?
Old Mutual's replyOfficial
24 Jun 2026, 16:02Good Day Lizel, we note your concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Jun 2026, 16:02
Official
Good Day Lizel, we note your concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
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Lizel T's updateReviewer Update
29 Jun 2026, 10:335 days later and still no response from this useless company?
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Lizel T's update29 Jun 2026, 10:33
Reviewer Update
5 days later and still no response from this useless company?
Old Mutual's replyOfficial
29 Jun 2026, 16:36Good day Lizel,
We can assure you that one of our consultants will reach out to you to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you to assist you further.
Regards
Old Mutual Complaints Management
Old Mutual's reply29 Jun 2026, 16:36
Official
Good day Lizel,
We can assure you that one of our consultants will reach out to you to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you to assist you further.
Regards
Old Mutual Complaints Management