Pathetic client service from Old Mutual.

The administrative support from Old Mutual is beyond pathetic. I changed may bank account during October and wanted to alert Old Mutual to the changes so that they can deduct the premium for my policy. There is a facility on the website to change debit order details and I tried to use it on 22 October. This facility just hangs and you get that continually revolving circle indicating that it is attempting something. After 22 minutes (no exaggeration) it finally gave a message to the effect that the details have been forwarded for processing. I phoned their call centre as well and was kept waiting for 14 minutes (no exaggeration) listening to the most irritating marketing propaganda, just to be cut off by the agent who confessed not knowing how to deal with this request as my policy was "old". I sent an e-mail on the same day to their service centre to request them to assist me with this as well. Hoping that the e-mail as well as the debit order facility may work, I left it at that. On 30 October I got a response (not assistance) from the e-mail people, stating that they need a signed letter to change the details - just that. I then sent an e-mail to their complaints department but more than a week later there is no response from these people. I phoned the service centre on 2 November when the debit order did not go through and experienced the same annoying process as before. After two attempts I got through to an agent who took all the details and assured me that everything was now fixed, they would deduct an extra premium within the next day or two. Not so. No debit order has gone through and when checking the bank details on the policy through their website, it is still not corrected. I really do not know how to get these people to assist me to pay them a premium.