GP
Gustav P
1 reviews | Active since Feb 2020
16 Apr 2025, 16:32
Pathetic claim's handling from Old Mutual
My brother passed on in August 2024 and where only able to submit the final documentation in November 2024. The claim was sent for payment in mid March, but at the writing of this review no payment has been made. More than 30 days to "push a button"! Old Mutual had the motto of paying out claims within 48 hours after receiving all requirements,....now?? The unstoppable green machine is more like something on the s****yard!
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Old Mutual's replyOfficial
16 Apr 2025, 16:41Good day Gustav,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply16 Apr 2025, 16:41
Official
Good day Gustav,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management