PATHETIC BAN****! constantly offline!

Saturday afternoon, I ubered to a nearby shop to do a few grocery shopping, and was utterly embarrassed when my bank card did not allow me to move money from my save to swipe and i was unable to withdraw money. I walked back to my Uber driver after struggling for more than a half an hour in a full shop whom I also needed to pay to call money account to find out what is happening, just to find out once again, another month a usual Money account is offline. I had an uber driver to pay and could not buy any groceries because of this issue on MY BANK side!!!! they could not assist me in any way not even to transfer me to a manager because not matter who i speak to, nothing is gonna change the situation, they offline end of story. Eventually after working myself up and stressing, they say its working and it allows me to move my money from save to swipe but i still couldnt withdraw or swipe because MY BANK is offline!!!!! I have never heard of such things happening to a bank and it taking mnore than a few minutes to resolve. the fool told me this to give me peace of mind seconds before head office closed for the day. I was in a horrible predicament where i had an Uber driver to pay and could not get groceries because money account has issues every month on payday. I am definitely... without a doubt regardless of bank charges moving my account to a well established bank who have such things under control. You pay peanuts... you will get ******s!!!! im so tired of this bank account and its constant issues every month. your turnaround time for everything is pathetic! i use to worship the ground you walk on, now, i want nothing to do with this bank again!!!