Pathetic and useless seevice

My previous employer sent in my documintation for providant fund claim and i recieved the sms on 6 July 2023, i then called asking i should do or what is required from me to access the funds. They sent me a whatsapp after the call with an email *** to send my id number and initails and a copy of bank statement as my bank account 3 months old. I sent it that same day and was told to wait for the payment now im in the final stages where everything was canceled all because the person i spoke to first and every elce after that never told me they need a cirtified i.d copy. I had to go into the nearest branch where i had to wait for roughly 30min just to be told sorry we cant assist at the store but we can call thwm for you. So i called and thats when i found out about thw i.d. so in other words because of Old Mutal STAFF i am now waiting another month for my funds to be paid out although they are awarw of situation im in and they say its not my fault but theirs. And top it all off i was told yesterday ill be called back from a manager but yet i have recieved nothing