Pathetic and Troublesome Services and Responses
Since July 2017 I have been completing forms upon forms trying to get my Section 14 RA money moved to another investor. Until today I have had no reply on emails, any telephone calls or any kind of correspondence in my application.
I feel the service given to me is totally unacceptable and unprofessional in all senses.
Then they call you to rate their service.... what on earth? Never have I had this disgust with a company that you are suppose to trust with your money????
Dear Marne
Thank you for the review.
I apologise for the poor service experienced on your request to transfer your retirement annuity to another insurer.
I have referred the matte to the relevant department to investigate and contact you for feedback and resolution.
Regards
Vuyani Ntantiso
Complaints Management
Dear Marne
Thank you for the review.
I apologise for the poor service experienced on your request to transfer your retirement annuity to another insurer.
I have referred the matte to the relevant department to investigate and contact you for feedback and resolution.
Regards
Vuyani Ntantiso
Complaints Management