1 reviews | Active since Nov 2018
PATHETIC AND POOR SERVICE FROM OLD MUTUAL
I have an investment policy with Old Mutual to which I contribute every month. On the 8th December I requested to withdraw some of the funds telephonically with one of their agents. Confirmation was sent to me by e mail the next day. A full week later I received an sms asking for proof of banking details and address which I sent to them immediately. It is nearly a month since my request and I have still not received my money despite e mailing them, calling them and escalating the request. I also received another sms asking for the same documents when I have already sent them over two weeks ago. Pathetic!!!!! Their service has been shocking and extremely disappointing and not something one would expect from a well established financial institution like Old Mutual. I would definitely NOT recommend this company to anyone
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you’ve encountered with your withdrawal. We understand how frustrating this situation must be, especially as a valued, loyal customer.
Your feedback is incredibly important to us, and we are committed to resolving this issue as quickly as possible. One of our complaint assessors will be in contact with you shortly to ensure we address your concerns and work towards a satisfactory resolution.
We appreciate your patience, and we are dedicated to restoring your trust in our services.
Kind regards,
Old Mutual Complaints Management Team
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you’ve encountered with your withdrawal. We understand how frustrating this situation must be, especially as a valued, loyal customer.
Your feedback is incredibly important to us, and we are committed to resolving this issue as quickly as possible. One of our complaint assessors will be in contact with you shortly to ensure we address your concerns and work towards a satisfactory resolution.
We appreciate your patience, and we are dedicated to restoring your trust in our services.
Kind regards,
Old Mutual Complaints Management Team
The proof is in the pudding!
The proof is in the pudding!
We note your concerns, rest assured that this matter is being attended to and feedback will be provided.
Regards
Old Mutual Complaints Management
We note your concerns, rest assured that this matter is being attended to and feedback will be provided.
Regards
Old Mutual Complaints Management