PATHETIC AND OFFENSIVE CALL CENTER OPERATORS

Old Mutual have started deducting much less than usual on my premiums. Sending an e mail had no response. Calling I found myself holding for 15 minutes and then having an issue with a call centre operator because I cannot remember a post box address no of about 12 years ago! She insists..... Moving forward an even less trained more rude call centre operator says they have been double deducting as my policies were in arrears and is now up to date. I HAVE NEVER MISSED A PREMIUM AND THIS IS NOT POSSIBLE. I she continuous with this argument but cannot find when I missed the payment. I explain to her again that she is wasting ort time it is something else. She develops an attitude and drops the call in my ear. So I still have no idea what is going on. Disgusted by your unprofessional pathetic call centre support