Pathetic and non existent service

I app**** for a loan last week and was required to send supporting documents which I duly sent on record time. More documents were requested throughout the and I responded timeously. I must agree that the whole process was completed and I have never in my life experienced it. Worse I have to keep calling and sending emails to Hajar Shade for feedback. On Monday this week she told me there documents outstanding and when I point out to her they they were she said she didn't see them citing that wherever the documents were referred to the people there also didn't see them. Old Mutual is probably proud of hiring people with disabilities hence I can only assume that everyone at that department is blind. Maybe they should hire robots this time because their service is non existent. Whilst typing this message Hajar called to say they did not see some details on the documents send and following my last statement they could not provide an offer. I will be cancelling what ever product I have with them as I can not tolerate such nuisance.