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Nicole X
1 reviews | Active since Apr 2019
24 Jul 2020, 09:54
Pathetic after sales service from Old Mutual
PATHETIC. a contract states a debit order date, yet you debit me 4 days early. Surely this is ******* to debit before the assigned debit order date???? i Email, you ignore me. i phone, you dont answer. I request call backs and no answer. Pathetic after sales service
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
24 Jul 2020, 10:37Dear Nicole
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints Management
Old Mutual's reply24 Jul 2020, 10:37
Official
Dear Nicole
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints Management
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Nicole X's updateReviewer Update
24 Jul 2020, 10:42When??? i am expecting you to phone me NOW
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Nicole X's update24 Jul 2020, 10:42
Reviewer Update
When??? i am expecting you to phone me NOW
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Nicole X's updateReviewer Update
24 Jul 2020, 11:51so i attempted AGAIN to phone your number ... i only held for 40 minutes this time which is alot better then the normal (sarcasim), only to be put through to someone who then told me to hold whilst she checks my account....... another 30 minutes holding like a fool and the line goes dead.
what is there for you to investigate and how long does it take for you to investigate???
you debited me *******ly before my requested debit order date!!!!!
what is there for you to investigate and how long does it take for you to investigate???
you debited me *******ly before my requested debit order date!!!!!
NX
Nicole X's update24 Jul 2020, 11:51
Reviewer Update
so i attempted AGAIN to phone your number ... i only held for 40 minutes this time which is alot better then the normal (sarcasim), only to be put through to someone who then told me to hold whilst she checks my account....... another 30 minutes holding like a fool and the line goes dead.
what is there for you to investigate and how long does it take for you to investigate???
you debited me *******ly before my requested debit order date!!!!!
what is there for you to investigate and how long does it take for you to investigate???
you debited me *******ly before my requested debit order date!!!!!
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Nicole X's updateReviewer Update
24 Jul 2020, 12:39????????????????????????????????????????????????????????????????????????????????????
no response???
no response???
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Nicole X's update24 Jul 2020, 12:39
Reviewer Update
????????????????????????????????????????????????????????????????????????????????????
no response???
no response???
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Nicole X's updateReviewer Update
24 Jul 2020, 12:44This is just proof how old mutual provide NO after sales service or human compassion or even should i say customer service.
Once they have you signed up, they dont care about their existing customers.
They do what they want, even breach contract!!!!!!
Dealing with Old mutual has been the biggest mistake of my life. You cannot get through on any numbers (EVEN BEFORE COVID - the people that answer are useless and do not assist)
Emails are answered (IF YOU LUCKY) within a week. So dont even waste time emailing.
Once they have you signed up, they dont care about their existing customers.
They do what they want, even breach contract!!!!!!
Dealing with Old mutual has been the biggest mistake of my life. You cannot get through on any numbers (EVEN BEFORE COVID - the people that answer are useless and do not assist)
Emails are answered (IF YOU LUCKY) within a week. So dont even waste time emailing.
NX
Nicole X's update24 Jul 2020, 12:44
Reviewer Update
This is just proof how old mutual provide NO after sales service or human compassion or even should i say customer service.
Once they have you signed up, they dont care about their existing customers.
They do what they want, even breach contract!!!!!!
Dealing with Old mutual has been the biggest mistake of my life. You cannot get through on any numbers (EVEN BEFORE COVID - the people that answer are useless and do not assist)
Emails are answered (IF YOU LUCKY) within a week. So dont even waste time emailing.
Once they have you signed up, they dont care about their existing customers.
They do what they want, even breach contract!!!!!!
Dealing with Old mutual has been the biggest mistake of my life. You cannot get through on any numbers (EVEN BEFORE COVID - the people that answer are useless and do not assist)
Emails are answered (IF YOU LUCKY) within a week. So dont even waste time emailing.