Pathetic
I'm assisting an older person with withdrawal from Old mutual.
Her first application was done on 11 /04/2025 under ***.
She asked me to accompany her again to the branch as she never received payment from her withdrawal.
Unfortunately, we found out that she has to start from scratch again under Ref. No CEB***.
This is do unfair as she needs these funds to seek medical assistance.
Last year weve came to this site for a similar problem.
It's really pathetic how customer service is these days
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
15 May 2025, 07:21Good day Dalene,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply15 May 2025, 07:21
Official
Good day Dalene,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
's updateReviewer Update
16 May 2025, 14:02I had an telephonic discussion with one of Old Mutuals Complaints Management team members.
The promise was made to investigate and inform me about the outcome.
I will give my feedback once I get more info.
We have a responsibility to demand better customer services especially for the elderly.
The promise was made to investigate and inform me about the outcome.
I will give my feedback once I get more info.
We have a responsibility to demand better customer services especially for the elderly.
's update16 May 2025, 14:02
Reviewer Update
I had an telephonic discussion with one of Old Mutuals Complaints Management team members.
The promise was made to investigate and inform me about the outcome.
I will give my feedback once I get more info.
We have a responsibility to demand better customer services especially for the elderly.
The promise was made to investigate and inform me about the outcome.
I will give my feedback once I get more info.
We have a responsibility to demand better customer services especially for the elderly.
Old Mutual's replyOfficial
16 May 2025, 14:12Hi Dalene, we note your messages, and our team will provide further updates.
Thank you.
Thank you.
Old Mutual's reply16 May 2025, 14:12
Official
Hi Dalene, we note your messages, and our team will provide further updates.
Thank you.
Thank you.
's updateReviewer Update
16 May 2025, 14:26Hi,
Thank you
Thank you
's update16 May 2025, 14:26
Reviewer Update
Hi,
Thank you
Thank you