Pathetic.

Item: Old Mutual
Rating: 1

I would like to lodge a formal complaint against Sidd Sen from Old Mutual. When I first came to Andrew Bayley from Old Mutual, the situation was already dire. I had already been waiting for a change to my life policy (for the bank and for the purchase of my house) for over 2 weeks and I came to him for help as I was not getting speedy help where I was. I informed Andrew of the urgency and he promised to assist. I also requested a few minor changes which were also all a mess up. Andrew did everything wrong and eventually resigned, leaving the office with 700 unread emails (as per Sidd). The SAU staff were (some still are) up in arms about issues that were never resolved. I am trying to assist by arranging group sessions and getting consent forms signed by our new representative, Keshan. He seems on the ball so far. Sidd was Andrew’s boss. How could he not know what is going on with his staff members? Or at least not to this extent? When I requested a new broker, he said “Andrew is a good guy”. I refused to give him another chance and requested a new broker. Sidd said he would look after me. This is now the 2nd of June. I was told by Sidd that my husband could do his bloodwork at any Lancet lab and that it was important that he go today in order to not have any further delay. So we skipped my birthday supper in order to get bloodwork done. He was stuck in traffic and got home very late. Sidd eventually sorted out my cancellation of my policy. And assisted with getting the money back. Everything Andrew touched was a mess up. I was clear about how urgent this all was and he didn’t think to check that everything was ok with the life policies? I was promised the letter for the bank – COB – last week Wednesday and Sidd was shocked to find out it hadn’t come through. He didn’t even think to follow up? So today it turns out that my life policy hasn’t been done / submitted. My husband’s policy has been done. I was requested to redo forms that were already done. The quote had expired. What the hell? It is the 20th of June and we are still at it. I am busy at work – I don’t have time to do all this unnecessary admin. If he had followed up earlier this would not have been such a nightmare. I have had sleepless nights, cried and now my purchase is delayed because of this - leaving me homeless. It was all going to work out perfectly. Move into one house and into another. NOW – storage costs, living with friends and family, extra compensation to my nannies travel allowance. If this goes on any longer I risk losing the house. I could potentially even be sued for the agent’s commission. When I was shouting yesterday (do you blame me?) at Sidd, he promised that the matter with my life policy would be sorted within 24 hours. It’s been 24 hours and I still don’t have this letter. PLEASE (I AM BEGGING YOU) GIVE ME MY LETTER FOR THE BANK INSURING MYSELF AND MY HUSBAND FOR 1,305,000 each. If I die it needs to go to him, if he dies it needs to go to me. The life policy is under my husband’s name. Matthys Johann Saayman. That’s all I want. I needed this 1 June already!!!!! Keshan is assisting me with my SAU provident fund. We are in the process of setting up a meeting. So that at least is going better. Please waive any commission on these items. Someone has yet to earn it. Thank you Kind regards, Melissa

Helpful (0)

Replies (0)