Pathetic

<p>I was given a follow up call after i opened an education policy for my son, i already have 2 education policies with Old Mutual.. during the follow up call the lady asked if there was anything i had an issue with,.. the only thing was that the initial consultant spelt my sons name incorrectly.. He replaced a 'U' where there should be an 'A'</p> <p>The follow up consultant then had to transfer me to a different department in order to do the change.. after waiting on hold i eventually get through to someone who i explain the issue with and she says i would need to send through birth certificates and ID's in order to correct the spelling.. after i send the requested documents, it will then take 5 working days to make the correction. What a waste of time this entire experience has been! First of all, the initial sales call was a terrible experience, i could hardly make out what the guy was saying and when i could hear him i couldnt understand him clearly as his english was so bad and he was rushing throught the sales pitch..</p> <p>Secondly, i was never requested to send any documents at the initiation of this policy.. I gave the consultant the correct spelling, the consultant made the error and now in order for me to fix his mistake i need to go out of my way to send documents..</p> <p>Thirdly, through my frustrations i requested the follow-up lady to just cancel the policy because its just way to much inconvenience.. without any hesitation, she agreed.. The staff clearly showed no interest in assisting at all! Nonkosi Mbalo could have done a better job at retaining the education policy.. This makes me consider whether i should cancel the other 2 policies i have as well..</p> <p> </p>