Pathetic

Good day<br> I am Nikita, <br> Dealing with Old Mutual is frustrating!! After this experience I will never return to Old Mutual. If I'm not wasting all my airtime holding on for a consultant, when I eventually get through there's always some excuse for nothing happening with my claim. I called in early March and was told my employer never sent through the Payroll Exit form with the claim form, I then took it upon myself to call my previous employer to notify them that Old Mutual did not receive this, WHY AM I DOING YOUR JOB FOR YOU??I'm always told there was another delay and that I must call on Friday to see what the status of my claim is. Finally on 14 March 2015 you receive the outstanding document and when I call you tell me I must just wait 4-6 weeks. Fine I understand this. No one will ever just pop an e-mail to notify me what the status is, what happened to the status sms that use to be sent out to keep the client aware of what is happening. I call in again Yesterday (13 April) it's 4 weeks of \processing"already ... SURPRISE the consultant handling my claim has now left and my claim has resigned. And NOTHING is happening with my claim! Yet again I am told to call Friday"""