Pathetic !
one month I am waiting for dispute to be resolved ! You double debit a Premium R6,992.00 and you don't rectify it.
Useless back and forth !
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
02 Apr 2026, 08:00Good day Tiaan M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply02 Apr 2026, 08:00
Official
Good day Tiaan M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
's updateReviewer Update
02 Apr 2026, 08:12Please contact the broker who has been dealing with this matter for a month now.
I can not understand how it takes 1 month to give me back the funds u debited in excess from me.
+***5
***
I can not understand how it takes 1 month to give me back the funds u debited in excess from me.
+***5
***
's update02 Apr 2026, 08:12
Reviewer Update
Please contact the broker who has been dealing with this matter for a month now.
I can not understand how it takes 1 month to give me back the funds u debited in excess from me.
+***5
***
I can not understand how it takes 1 month to give me back the funds u debited in excess from me.
+***5
***
Old Mutual's replyOfficial
02 Apr 2026, 08:30Thank you for your comments. We have shared this with the team who will be in touch to assist.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply02 Apr 2026, 08:30
Official
Thank you for your comments. We have shared this with the team who will be in touch to assist.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
's updateReviewer Update
12 Apr 2026, 16:14And another week has passed week number 6 NO refund utterly pathetic even after old Mutual reaches out we have escalated the matter, to where ?
Mars ?
Mars ?
's update12 Apr 2026, 16:14
Reviewer Update
And another week has passed week number 6 NO refund utterly pathetic even after old Mutual reaches out we have escalated the matter, to where ?
Mars ?
Mars ?
Old Mutual's replyOfficial
13 Apr 2026, 00:27Good day, Tiaan M.
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply13 Apr 2026, 00:27
Official
Good day, Tiaan M.
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management