Pathetic!

This is such DISGUSTING service for a merchant who is hell bent on taking money from people quickly but does everything in it's power to slow down and make so difficult a process to dis-invest funds.

I have sent through the request more than 15 working days ago, and I was never advised at the time that the investment could take up to 15 working days. I have to wait at least 3 days for someone to get back to me requesting a different document at a time. Nobody told me upfront what all the documents needed are. I was requested to submit a formal letter days after my initial request. Days after submitting the letter, I was told that a tax form was needed. I received no feedback for days thereafter, and when calling in, I was told that the policy was sent for pricing, which could take another 5 working days, and that my funds would be deposited into my account thereafter. After 6 or 7 working days from the days I was told the disinvestment was in pricing, I had to call in again to check on the progress, only to be told that the dis-investment DID NOT HAPPEN BECAUSE DIS-INVESTMENT FORMS ARE NEEDED?????????????? What ******* is this??????????

Disinvestment forms were never sent to me. I want my funds and I want them RIGHT NOW!!!!!!!!!!

This process has taken more than 3 weeks now, and this is not on! Not on at all!

Yours sincerely, A very dissatisfied customer, who would never advise anyone to take out a policy with Old Mutual.