Password resetting is going to be the end of me with this company!

Worst customer service consultants! Using Old Mutual you need to have a cellphone to access any of their online services, thus to see what is going on on my minors portfolio, I add to link a SIM card to his account. Again Old Mutual has not changed the password after multiple attempts thus I can not access the account. Telling this to the consultant, she started getting frustrated and angry at me when I told her I am the parent and need to access the account, she kept saying that the account holder needs to give this permission (my 2 year old in this case) and that I should just buy a new sim card to link the profile?????? Asking them to then rather send the link to reset to the email address, she said "no, the system does not work like that and that the account has been upgraded".

UPGRADED TO WHAT?!

Come now Old Mutual, must it be SOOOO HARD to do business with you?