PASSING THE BUCK ON PAYING MY INVESTMENT.

<p>ON THE 22 SEPTEMBER I REQUESED A FULL WITHDRAWAL/SURRENDER ON MY INVESTMENT, I CALLED IN AND THE CONSULTANT ADVISED THAT ON THE FORM I MUST WRITE THE FULL AMOUNT AND NOT TO TICK ON CANCEL. I THEN FORWADED THE FORM WITH REQUESTED SUPPORTING DOCUMENTS,</p> <p>ON THE 26 SEPT I DID A FOLLOW UP BUT I WAS ADVISED THAT I WAS SUPPOSED TO TICK CANCEL AND NOT TYPE THE AMOUNT, I THEN RESENT THE APPLICATION FORM ON THE 27 SEPTEMBER BUT I WAS SURPRISED WHEN I MADE A CALL ON THE 28 SEPT THAT THE 7 DAYS TO PAY OUT WILL START TODAY INSTEAD OF 22 SEPTEMEBER, SO WHY AM I BEING PUNISHED FOR A MISTAKE THAT WAS DONE BY THE CONSULTANT, I NEED THE MONEY BY 30 SEPTEMBER HENCE I REQUESTED TO SURRENDER ON THE 22 SEPTEMBER, OLD MUTUAL IS QUICK TO DEDUCT MONEY, BUT WHEN IS THEIR TURN TO PAY THEY GIVE US A RUN AROUND, AND THIS IS NOT THE FIRST TIME THEY DO THIS TO ME, WHAT WILL HAPPEN WHEN I CLAIM FOR MY FUNERAL POLICIES, IF THEY CANT PAY A SIMPLE INVESTMENT ON TIME.</p> <p> </p>