passing the buck

I have cancelled my two of my old mutual policy on Wed 2015/04/01 01:51 PM via email. <br> My second Policy till date has not been resolved. I'm totally disgusted with the service that the cape town call centre provide.<br> Nobody seems to know who is the person that oversees the call centre and the processing department. I have spoken to 4 call centre agent <br> Bulelani Mabongo whom I spoke to on the 13/04/2015 at 08:37 who has no clue on which documentation that has to be provided when cancelling a policy. I have sent all of my documentation and my tax no. to [Email Removed] on the Thu 2015/04/16 03:05 PM <br> Moreen Tylmi whom I spoke to on the 21/04/2015 on her side she said nothing was sent threw the processing department and she did not see the tax no that was sent. Still no feedback<br> Faiza Davids whom I spoke to on the 22/04/2015 and assured me that all my documents is sent to the processing department and nothing was sent. Still no feedback<br> On the 24/04/2015 and the 04/05/2015 I spoke to Sinazo Mrwetyana who refuse to give answer to the questions that I ask her and to provide me with an alternative person whom I can contact who can assist me with this query. <br>