Painful experience requesting monthly statements from Old Mutual

I have a few unit trust policies with Old Mutual. I need monthly account statements showing the policy balance at the end of each month for a visa application. I am not able to pull these statements myself within their platform.

To get these statements I have had to email multiple addresses on multiple occasions. There is no single support address that can assist with all my policies. There is also a delay of a few days to get a reply each time I send or reply to a mail, often only to be told that my request has been forwarded to the correct department or to get a statement that does not meet my requirements.

It has been weeks since I started requesting my statements and I have still not received acceptable statements for all my policies