TT
Taniel T

1 reviews | Active since Aug 2012

27 Feb 2015, 11:25

PAID EX HUSBANDS FUNERAL COVER FOR YEARS.NO COVER

JUST A WARNING FOR THOSE THAT GET FUNERAL COVER THROUGH OLD MUTUAL. I HAVE PAID FOR YEARS AND WHEN MY EX DECEASED AND I TRIED TO CLAIM FOR HIS FUNERAL, THEY CAME UP WITH A PATHETIC EXCUSE NOT TO PAY THAT THEY DON'T COVER IF YOU HAVE DIVORCED. I HAVE NEVER HEARD SUCH AN EXCUSE TO NOT PAY A SMALL AMOUNT OUT. WHEN I REQUESTED THIS IN WRITING THEY RESPONDED THEY ARE LOOKING FOR IT AND THEN SENT IT TO ME A FEW DAYS LATER WHICH IS QUITE CONCERNING AS IF THEY CREATED THE UNDERWRITING THERE AND THEN. VERY DISAPPOINTED IN THEM AS I HAVE ANOTHER POLICY WITH THEM AND THINKING OF CLOSING BOTH.

0
Replies (1)
Old Mutual
Old Mutual's reply27 Feb 2015, 14:32
Official
Hello Tanzinite,

Thank you for taking the time to let us know of your experience.

I am investigating the matter and will be in contact with you.

Kind regards

Kareemah Sulayman
OMEM CST Complaints Management