TT
Taniel T
1 reviews | Active since Aug 2012
27 Feb 2015, 11:25
PAID EX HUSBANDS FUNERAL COVER FOR YEARS.NO COVER
JUST A WARNING FOR THOSE THAT GET FUNERAL COVER THROUGH OLD MUTUAL. I HAVE PAID FOR YEARS AND WHEN MY EX DECEASED AND I TRIED TO CLAIM FOR HIS FUNERAL, THEY CAME UP WITH A PATHETIC EXCUSE NOT TO PAY THAT THEY DON'T COVER IF YOU HAVE DIVORCED. I HAVE NEVER HEARD SUCH AN EXCUSE TO NOT PAY A SMALL AMOUNT OUT. WHEN I REQUESTED THIS IN WRITING THEY RESPONDED THEY ARE LOOKING FOR IT AND THEN SENT IT TO ME A FEW DAYS LATER WHICH IS QUITE CONCERNING AS IF THEY CREATED THE UNDERWRITING THERE AND THEN. VERY DISAPPOINTED IN THEM AS I HAVE ANOTHER POLICY WITH THEM AND THINKING OF CLOSING BOTH.
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Replies (1)Old Mutual's replyOfficial
27 Feb 2015, 14:32Hello Tanzinite,
Thank you for taking the time to let us know of your experience.
I am investigating the matter and will be in contact with you.
Kind regards
Kareemah Sulayman
OMEM CST Complaints Management
Thank you for taking the time to let us know of your experience.
I am investigating the matter and will be in contact with you.
Kind regards
Kareemah Sulayman
OMEM CST Complaints Management
Old Mutual's reply27 Feb 2015, 14:32
Official
Hello Tanzinite,
Thank you for taking the time to let us know of your experience.
I am investigating the matter and will be in contact with you.
Kind regards
Kareemah Sulayman
OMEM CST Complaints Management
Thank you for taking the time to let us know of your experience.
I am investigating the matter and will be in contact with you.
Kind regards
Kareemah Sulayman
OMEM CST Complaints Management
