TM
Tshogong M

1 reviews | Active since Jan 2024

05 Jan 2024, 08:29

Pacha Mabilo

I lodged complain regarding my reduced payout of my late father's funeral cover from old mutual. Old mutual paid me reduced payout allegedly due to my father DOB which was captured incorrectly by their consultant. To my surprise the ID number which was also captured by their consultants is having correct date of birth. My father died 2023 - 11-11 till to date the matter has not yet been resolved.

0
Replies (4)
Old Mutual
Old Mutual's reply05 Jan 2024, 08:42
Official
Good day Tshogoing

We received your review. 

We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information. 

Regards

Arthur Beneke
Old Mutual Complaints Management

Best regards,

TM
Tshogong M's update18 Jan 2024, 09:52
Reviewer Update
It is so disappointing to run after old mutual funeral department for withholding the money (funeral cover payout) which is due to me because of their ***********, how do the company fail to sort out such a simple matter.
TM
Tshogong M's update22 Jan 2024, 15:53
Reviewer Update
My issue with the company has been resolved amicably. I would like to thank Arthur Beneke and the company at large. I received my outstanding payment in full.
Old Mutual
Old Mutual's reply22 Jan 2024, 16:40
Official
Good day Tshogong

Thank you for your feedback. We will share this feedback with our management team. 

Regards
Old Mutual Complaints Management

Best regards,