TM
Tshogong M
1 reviews | Active since Jan 2024
05 Jan 2024, 08:29
Pacha Mabilo
I lodged complain regarding my reduced payout of my late father's funeral cover from old mutual. Old mutual paid me reduced payout allegedly due to my father DOB which was captured incorrectly by their consultant. To my surprise the ID number which was also captured by their consultants is having correct date of birth. My father died 2023 - 11-11 till to date the matter has not yet been resolved.
Helpful (0)
Replies (4)0
Replies (4)Old Mutual's replyOfficial
05 Jan 2024, 08:42Good day Tshogoing
We received your review.
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Arthur Beneke
Old Mutual Complaints Management
We received your review.
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Arthur Beneke
Old Mutual Complaints Management
Best regards,
Old Mutual's reply05 Jan 2024, 08:42
Official
Good day Tshogoing
We received your review.
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Arthur Beneke
Old Mutual Complaints Management
We received your review.
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Arthur Beneke
Old Mutual Complaints Management
Best regards,
TM
Tshogong M's updateReviewer Update
18 Jan 2024, 09:52It is so disappointing to run after old mutual funeral department for withholding the money (funeral cover payout) which is due to me because of their ***********, how do the company fail to sort out such a simple matter.
TM
Tshogong M's update18 Jan 2024, 09:52
Reviewer Update
It is so disappointing to run after old mutual funeral department for withholding the money (funeral cover payout) which is due to me because of their ***********, how do the company fail to sort out such a simple matter.
TM
Tshogong M's updateReviewer Update
22 Jan 2024, 15:53My issue with the company has been resolved amicably. I would like to thank Arthur Beneke and the company at large. I received my outstanding payment in full.
TM
Tshogong M's update22 Jan 2024, 15:53
Reviewer Update
My issue with the company has been resolved amicably. I would like to thank Arthur Beneke and the company at large. I received my outstanding payment in full.
Old Mutual's replyOfficial
22 Jan 2024, 16:40Good day Tshogong
Thank you for your feedback. We will share this feedback with our management team.
Regards
Old Mutual Complaints Management
Thank you for your feedback. We will share this feedback with our management team.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply22 Jan 2024, 16:40
Official
Good day Tshogong
Thank you for your feedback. We will share this feedback with our management team.
Regards
Old Mutual Complaints Management
Thank you for your feedback. We will share this feedback with our management team.
Regards
Old Mutual Complaints Management
Best regards,
