Overdue response on the cancellation of my Pension Benefit

I havent received any feedback on a query that I submitted to the 3rd of September via *** which was initially addressed by Julie Woodworth who had said she has fowarded it to the correct department. The reference number I was given on the email is CCC***4. My name is Vumindaba Khumalo and Policy Number is ***8. Can someone at Old Mutual urgently get back to with feedback on the withdrawal of my pension money.