Overdue 2-pot payment

I app**** to withdraw my 2-pot savings on 19/09/2024. They said it would take up to 30 days. Paople who app**** 2-3 weeks after have already received their money. 34 days later, I have not received my money and old mutual is of no help. Last week their Facebook consultant said their records shows I have been paid but no payment on my side. I received a WhatsApp message on 18/09/2024 saying they received feedback from SARS and will be paying out, as per most reviews here, they lived up to their reputation and have not paid. Pathetic service!

Not so long ago someone else's details including bank account, address and names appeared on my old mutual app. Is our money even safe with old mutual???