Over due insurance claim to beneficiaries

On Wednesday, November 02, I have submitted beneficiary claim forms with Old Mutual in respect of my late mother's insurance policies. I followed up on the fourth day to make sure the forms were received and was told that the claim had been forwarded to the administrator and I was asked to wait 48 hours. After 48 hours, I inquired again if the matter had been processed, and was told that the claim was still with the administrator, and was also told that the claim would be escalated to the team leader for expedited processing, and was again asked to wait another 48 hours. After the 48 hours had passed, I followed up and was told that the claim was still with the administrator and another escalation was to be made. I continued my inquiries and received no satisfactory response other than the case would be escalated. Yesterday, the 22nd, I called and was told the same story of escalation. The escalation has been going on for almost 3 weeks now with no satisfactory response. This is really disappointing, and I hope that posting this matter on this platform will help expedite the process.