PP
Petri P

1 reviews | Active since Jul 2019

25 Sept 2019, 14:52

Outstanding, excellent service

I sadly have another funeral to take care of. This time my Mother in law. I have a funeral cover with Old mutual. I went into their offices in Cradock on Monday at 12h00pm. They processed the claim for me and opened a Money account card for me simultaneously. By 17h00pm on Monday the money i claimed, was in my bank account. It's a first for me to receive such prompt and excellent service in terms of a funeral benefit claim. The staff was warm and even came from their office desks to give their condolences. Thank you Old Mutual Cradock for outstanding service, keep up this one of a kind standard of service. Plaatjies and Baartman family.

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Replies (1)
Old Mutual
Old Mutual's reply25 Sept 2019, 15:30
Official
Dear Mr Plaatjies

We are sorry for your loss.

We appreciate the effort taken to share this story with us.

Thank you for telling us about the excellent service your received from our Cradock branch. This is certainly good to hear and this information has been shared with the branch staff and manager.  

Warm regards

Liesl Kerchhoff
Old Mutual Complaints Management