LO
Liz O
1 reviews | Active since Nov 2018
15 Aug 2022, 12:28
Ou Mutual not good
Received notification from SARS that a Tax Directive was incomplete on my system. Phone Old Mutual, the lady was unable to trace the Directive even though I explained am looking at it currently. She couldnt help me and said I should go to SARS, even after I explained to her that SARS said I should contact the fund administrator. This is now holding up the works and am possible accuring penalities as a result
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
15 Aug 2022, 12:30Good day Liz Odendaal
We received your review on the 15 August 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We received your review on the 15 August 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply15 Aug 2022, 12:30
Official
Good day Liz Odendaal
We received your review on the 15 August 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We received your review on the 15 August 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
LO
Liz O's updateReviewer Update
15 Aug 2022, 13:03OLD MUTUAL CLOSED MY COMPLAINT WITH THE FOLLOWING!!!!!! Really? This is not the solution to the problem I need you guys to amend the amount on the tax directive with SARS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Let someone with knowledge respond please not just a willy nilly BS reply.
Hope this email finds you well. It’s a pleasure and thank you for allowing us the opportunity to investigate your complaint. Please note that in the interim your complaint will be closed. As soon as you get the documents, please feel free to relog your complaint again and quote reference number: ***3.
Kind regards Kim Ruiters
Complaint Management Officer
Complaint Services
Hope this email finds you well. It’s a pleasure and thank you for allowing us the opportunity to investigate your complaint. Please note that in the interim your complaint will be closed. As soon as you get the documents, please feel free to relog your complaint again and quote reference number: ***3.
Kind regards Kim Ruiters
Complaint Management Officer
Complaint Services
LO
Liz O's update15 Aug 2022, 13:03
Reviewer Update
OLD MUTUAL CLOSED MY COMPLAINT WITH THE FOLLOWING!!!!!! Really? This is not the solution to the problem I need you guys to amend the amount on the tax directive with SARS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Let someone with knowledge respond please not just a willy nilly BS reply.
Hope this email finds you well. It’s a pleasure and thank you for allowing us the opportunity to investigate your complaint. Please note that in the interim your complaint will be closed. As soon as you get the documents, please feel free to relog your complaint again and quote reference number: ***3.
Kind regards Kim Ruiters
Complaint Management Officer
Complaint Services
Hope this email finds you well. It’s a pleasure and thank you for allowing us the opportunity to investigate your complaint. Please note that in the interim your complaint will be closed. As soon as you get the documents, please feel free to relog your complaint again and quote reference number: ***3.
Kind regards Kim Ruiters
Complaint Management Officer
Complaint Services
Old Mutual's replyOfficial
15 Aug 2022, 15:50Dear Liz
The matter has been escalated to our Employee benefits department for urgent attention and feedback.
Regards
Thabiet Mintin
Old Mutual Complaints Management
The matter has been escalated to our Employee benefits department for urgent attention and feedback.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply15 Aug 2022, 15:50
Official
Dear Liz
The matter has been escalated to our Employee benefits department for urgent attention and feedback.
Regards
Thabiet Mintin
Old Mutual Complaints Management
The matter has been escalated to our Employee benefits department for urgent attention and feedback.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,