MS
Moshahlama S
1 reviews | Active since Jun 2025
17 Jun 2025, 10:32
Opening policies without my concern
Since from February old mutual company have been taking money from my payslip I tried to cancel the life cover policy from the offices without success. Old mutual staff open policies without our knowledge so I need it to be canceled as soon as possible and I also want all my money back
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
17 Jun 2025, 10:44Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply17 Jun 2025, 10:44
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
MS
Moshahlama S's updateReviewer Update
18 Jun 2025, 19:55I have been waiting for response from old mutual regarding the policy their staff took out for me without my consent I want my money back or I will escalate this matter further because when I go to their offices they refuse to cancel the policy
MS
Moshahlama S's update18 Jun 2025, 19:55
Reviewer Update
I have been waiting for response from old mutual regarding the policy their staff took out for me without my consent I want my money back or I will escalate this matter further because when I go to their offices they refuse to cancel the policy
Old Mutual's replyOfficial
19 Jun 2025, 00:11Good day, Moshahlama S.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply19 Jun 2025, 00:11
Official
Good day, Moshahlama S.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management