SM
Sammy M
1 reviews | Active since May 2019
03 Jan 2025, 15:23
OOLD MUTUAL MISSES THEIR OWN DEADLINE AND BECO.ES ARROGANT AND RUDE WHEN QUESTIONED
After making false promises in writing, OLD MUTUAL confirmed their disservice and non-existatnt customer care, with a BAD ATTITUDE and arrogance as displayed by their Cape Town consultant GERALDINE HES****.
We went to their Brooklyn Branch today, to enquire about a payment commitment they had promised to effect last year in December, but to date they had not paid out and there was no.explanatiry or apologetic notification to date.
So if OLD MUTUAL PROMISES TO PAY YOU ON A CERTAIN DATE..add another 10 to 15 days additionally, in order to save yourself the disappointment and inconvenience, let alone the financial setback of their late payment!!
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
03 Jan 2025, 15:39Good day Sammy
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your payment. We understand how frustrating this situation can be, especially as a loyal customer.
Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your payment. We understand how frustrating this situation can be, especially as a loyal customer.
Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Old Mutual's reply03 Jan 2025, 15:39
Official
Good day Sammy
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your payment. We understand how frustrating this situation can be, especially as a loyal customer.
Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your payment. We understand how frustrating this situation can be, especially as a loyal customer.
Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
SM
Sammy M's updateReviewer Update
04 Jan 2025, 20:10OLD MUTUAL NOW TAKES DISSERVICE AND INEFFICIENCY TO A HIGHER LEVEL
After complaining about Old Mutual's disservice, the same culprit Geraldine Hes.. phoned us yesterday afternoon, promising that our outstanding payment is going to be made before close of business yesterday (Friday).
It is Saturday afternoon today and the payment has not been made to the detriment and inconvenience of our staff and weekend helpers. No explanation or apology has been advanced. just sheer arrogance of a BIG CORPORATE that doesn't care. They are quick to take money when they sell you their products, and obviously not committed to pay when it is time to, from their side!!!
Utterly disappointed and extremely angered.
After complaining about Old Mutual's disservice, the same culprit Geraldine Hes.. phoned us yesterday afternoon, promising that our outstanding payment is going to be made before close of business yesterday (Friday).
It is Saturday afternoon today and the payment has not been made to the detriment and inconvenience of our staff and weekend helpers. No explanation or apology has been advanced. just sheer arrogance of a BIG CORPORATE that doesn't care. They are quick to take money when they sell you their products, and obviously not committed to pay when it is time to, from their side!!!
Utterly disappointed and extremely angered.
SM
Sammy M's update04 Jan 2025, 20:10
Reviewer Update
OLD MUTUAL NOW TAKES DISSERVICE AND INEFFICIENCY TO A HIGHER LEVEL
After complaining about Old Mutual's disservice, the same culprit Geraldine Hes.. phoned us yesterday afternoon, promising that our outstanding payment is going to be made before close of business yesterday (Friday).
It is Saturday afternoon today and the payment has not been made to the detriment and inconvenience of our staff and weekend helpers. No explanation or apology has been advanced. just sheer arrogance of a BIG CORPORATE that doesn't care. They are quick to take money when they sell you their products, and obviously not committed to pay when it is time to, from their side!!!
Utterly disappointed and extremely angered.
After complaining about Old Mutual's disservice, the same culprit Geraldine Hes.. phoned us yesterday afternoon, promising that our outstanding payment is going to be made before close of business yesterday (Friday).
It is Saturday afternoon today and the payment has not been made to the detriment and inconvenience of our staff and weekend helpers. No explanation or apology has been advanced. just sheer arrogance of a BIG CORPORATE that doesn't care. They are quick to take money when they sell you their products, and obviously not committed to pay when it is time to, from their side!!!
Utterly disappointed and extremely angered.
Old Mutual's replyOfficial
06 Jan 2025, 07:41Hi again Sammy, we are very sorry to hear this and we know how frustrating this can be. We can assure you that we are following up regarding this.
Old Mutual's reply06 Jan 2025, 07:41
Official
Hi again Sammy, we are very sorry to hear this and we know how frustrating this can be. We can assure you that we are following up regarding this.