TM
Tebogo M
1 reviews | Active since Oct 2019
09 Jan 2025, 18:04
Only efficient on debit order day.
Nobody answers the phone, called 5 times over this week and the phone keeps getting re-directed. told to press many buttons but no help. even emailed over a week ago to customer care but no feedback or acknowledgement of email since last week.
Not sure why’ you have customer care email when you clearly dont care about customer and their queries
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Replies (1)
Old Mutual's replyOfficial
09 Jan 2025, 18:14Hello Tebogo M, we sincerely apologise for the frustration you've experienced while trying to reach our customer care team. Your feedback is incredibly important to us, and we're sorry to hear that your calls and emails have gone unanswered. This is not the level of service we strive to provide.
Please allow us to make this right, one of our complaint assessors will be in touch, and we will prioritise your request and ensure that you receive the assistance you need as soon as possible.
Thank you for your patience, and we appreciate your understanding.
Regards
Old Mutual Complaints Management
Please allow us to make this right, one of our complaint assessors will be in touch, and we will prioritise your request and ensure that you receive the assistance you need as soon as possible.
Thank you for your patience, and we appreciate your understanding.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply09 Jan 2025, 18:14
Official
Hello Tebogo M, we sincerely apologise for the frustration you've experienced while trying to reach our customer care team. Your feedback is incredibly important to us, and we're sorry to hear that your calls and emails have gone unanswered. This is not the level of service we strive to provide.
Please allow us to make this right, one of our complaint assessors will be in touch, and we will prioritise your request and ensure that you receive the assistance you need as soon as possible.
Thank you for your patience, and we appreciate your understanding.
Regards
Old Mutual Complaints Management
Please allow us to make this right, one of our complaint assessors will be in touch, and we will prioritise your request and ensure that you receive the assistance you need as soon as possible.
Thank you for your patience, and we appreciate your understanding.
Regards
Old Mutual Complaints Management
Best regards,