G
Gugu
1 reviews | Active since Jan 2025
23 Feb 2026, 14:03
Online purchase refund
I have encountered an issue with pick n pay regarding my online purchase using my old mutual money account, now both merchants do not want to release my refund. Both are sending me back and forth. This is so disappointing since the 24th of January till today I have not received my refund.
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Old Mutual's replyOfficial
23 Feb 2026, 14:19Good day Gugu,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply23 Feb 2026, 14:19
Official
Good day Gugu,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management