Ongoing Disappointment With Service Levels

Very dissapoint service from Old Mutual , complaint was submitted on 14 April 2026 and yet I am still waiting on them to resolve and yet we are approaching the pay day , I had funeral cover for mt son, however, I was contacted last year by one of your consultants who informed me that he would no longer be covered due to exceeding the age limit of 21. Following this, I made alternative arrangements for his cover elsewhere.

To my surprise, I was recently contacted on 13 April 2026 informed that there is an active policy providing cover a for him, one which I did not authorize or consent to. Furthermore, I have discovered that deductions have been made from my salary since October 2025, amounting to approximately R1,200.

I would like to request the following: * Immediate cancellation of this unauthorized policy * A full refund of all premiums deducted from my salary * A detailed explanation of how this policy was opened without my consent I am extremely disappointed by this situation, as it is both unacceptable and concerning.